Frequently Asked Questions

Do I need an appointment for an emergency?

No. Our emergency and urgent care is open 24/7 at both Oakdale and St. Paul — walk in anytime or call ahead so our team can prepare for your arrival.

Do you see exotic pets?

Yes! We provide care for all exotic pets — from rabbits and reptiles to birds and pocket pets — ensuring their health and happiness too.

How do specialty referrals work?

Your family veterinarian can refer you to our board-certified specialists without extra travel. We work closely with them for a seamless transition of care.

What are your clinic hours?

General clinic hours are Mon–Thu 8:00 am–5:30 pm and Fri 8:00 am–5:00 pm. We're closed Sat–Sun for routine visits, but emergency care is available 24/7.

How do I become a new client?

Complete our online New Client Registration ahead of your first visit to save time at check-in — or call us and we'll walk you through it.

How is pricing handled?

We believe in honest, fairly-priced care. Wellness plans are shown on our Pricing page, and specialty or emergency care is always quoted transparently before we proceed.

Can I order my pet's medications online?

Yes — shop our online pharmacy from the comfort of home and have medications and essentials delivered right to your door.

Do you follow up after a visit?

Always. We call a few days after any visit to check how your pet is doing — because their recovery matters to us as much as it does to you.