Legal

Terms of Use

The terms that apply when you use the Havenpaw website and online request forms.

Last updated: October 22, 2026

Welcome to the website of Havenpaw Veterinary Care (“Havenpaw,” “we,” “us”). By using this website, you agree to these terms. If you do not agree, please do not use the site.

Not a substitute for veterinary care

Articles, the Pet Health Library, and other content on this website are for general information only. They are not a diagnosis or treatment plan and do not replace an examination by a licensed veterinarian. Always talk with your veterinarian about your pet's specific needs.

Emergencies

Do not use our online forms for emergencies. If your pet needs urgent help, call us or come directly to one of our locations — emergency care is available 24/7. See our Emergency page for details.

Appointment and service requests

  • Submitting an appointment request does not confirm an appointment. Our team will contact you to confirm a time.
  • New client registrations and prescription refill requests are reviewed by our team before they are processed.
  • Please provide accurate information so we can care for your pet safely.

Prescriptions and the online pharmacy

Prescription medications are dispensed only for patients with a current veterinarian-client-patient relationship, which usually means your pet has been examined by one of our veterinarians within the past 12 months. Our veterinarians may decline or adjust a refill request if an exam or testing is needed first.

Fees and estimates

Prices and estimates shown on this website are a general guide and may change. Your final cost depends on your pet's needs and the care provided; we are happy to give a written estimate before treatment.

Website content

The text, images, logos, and design of this website belong to Havenpaw or its licensors and may not be copied or reused without permission, except for personal, non-commercial use.

Links to other websites

Our website may link to third-party sites, such as maps or partner clinics. We are not responsible for the content or privacy practices of those sites.

Disclaimer and limitation of liability

This website is provided “as is.” We work to keep information accurate and current but make no guarantees that it is complete or error-free. To the extent permitted by law, Havenpaw is not liable for any loss arising from use of this website.

Governing law

These terms are governed by the laws of the State of Minnesota.

Changes to these terms

We may update these terms from time to time. The “Last updated” date above shows when they were last revised.

Contact us

Questions about these terms? Send us a message or reach us directly: