Legal

Privacy Policy

How Havenpaw Veterinary Care collects, uses, and protects your information and your pet's records.

Last updated: October 22, 2026

Havenpaw Veterinary Care (“Havenpaw,” “we,” “us”) is a locally owned veterinary practice. We respect your privacy and handle your information — and your pet's medical records — with care. This policy explains what we collect through this website and our clinics, and how we use it.

Information we collect

  • Contact details such as your name, phone number, email address, and mailing address.
  • Pet information you share with us, including your pet's name, species, breed, age, medical history, medications, and the reason for a visit.
  • Request details from appointment, prescription refill, and new client forms.
  • Website usage data such as pages visited, browser type, and device information, collected through cookies and similar technologies.

How we use your information

  • To schedule and confirm appointments and respond to your questions.
  • To provide veterinary care, keep accurate medical records, and follow up after visits.
  • To process prescription refills and send reminders about vaccines and preventive care.
  • To improve our website and services, and to meet our legal and professional obligations.

How we share information

We do not sell your personal information. We share it only as needed to care for your pet and run our practice — for example with referral specialists, diagnostic laboratories, and pharmacies involved in your pet's care; with trusted service providers who help us operate under confidentiality obligations; and when required by law, such as rabies vaccination reporting.

Medical records

Your pet's medical records are kept confidential. You may request a copy of your pet's records at any time, and we will transfer them to another veterinarian at your request.

Cookies

Our website uses cookies to remember preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, so please never send payment card numbers through our forms or by email.

Your choices

You may ask to access, correct, or delete your personal information, subject to record-keeping requirements for veterinary practices. You can opt out of marketing emails at any time using the unsubscribe link in any message; appointment reminders and replies to your requests are not affected.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised.

Contact us

Questions about this policy or your information? Send us a message or reach us directly: